The rope chain necklace

As we all know... Solid gold is out of reach for most of us, that's where Milou comes in.

Our jewellery is a bit different. Each piece is carefully constructed from recycled, high quality 304 Stainless Steel, proven to be hypoallergenic.  

What makes Milou waterproof? We use a process Gold Plating Process called physical vapour deposition, or PVD for short. This process permeates and physically bonds with the stainless steel base metal, to provide a 'Life-Proof' coating, that is 10 stronger than other coatings. 

WE MEAN IT. Plain and simple. If your Milou jewellery becomes discoloured or damaged, we will replace it for free. Kindly email our customer support team with a well lit, visible picture of your jewellery, and we'll take care of it, that's a promise. You can now relax, take a breath and enjoy your beautiful new jewellery, knowing it's protected for 5 years.

We’re extremely confident that you’ll love our products once you receive them. we want to make sure that you to have that same confidence in our products, even before trying them.

That’s why we offer FREE easy returns

Please follow these steps:

1. Let us know - just email us at info@themidasco.com with your order number, your reason for the return, and if you’d like a refund or store credit, for another order. 
2. Post the item back in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
3. We’ll check that’s all as it should be, and we’ll process the refund immediately via your original payment method.

EXCHANGES

If the sizing is not quite right, we can exchange the item (or provide store credit if that size is sold out).

Please just follow these steps:

1. Let us know - just email us at info@themidasco.com with your order number, the reason for the exchange and what size you’d like instead.
2. Post the item back in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
3. We’ll check that’s all in order, and we’ll process the exchange ASAP via your original payment method.

“Your Jewelry, Protected for Life”

Experience the ultimate in jewelry care, designed to keep your pieces as stunning as the day you bought them. With Milou Care, enjoy:

• Complimentary Refresh & Repair Services: Annual cleaning, polishing, and re-plating with free returns—just send it in, and we’ll handle the rest, including the return shipping.
• Guaranteed Replacements: Damaged or lost? We’ll replace your piece at no cost, with no need to return your pieces, for life.
• Free Upgrades & Exclusive Perks: Access to our jewellery upgrade service, send your piece in, for free and receive a new one back at a heavily discounted rate.

Milou Care – lifelong beauty and peace of mind, with free, easy returns.

JOIN THE EXCLUSIVE CLUB.