We think it is important to be able to offer you the best quality at affordable prices, as well as FREE standard shipping. While standard shipping is a little longer then express, we think it is an important step in lowering our carbon footprint and impact on the environment.
Thank you for supporting sustainability.
When will my order be shipped?
All orders are processed and fulfilled within 24 hours.
How much is shipping?
We provide free 'green' worldwide standard shipping on regular orders.
How long does shipping take?
Please see below the advised timeframes for worldwide shipping:
USA: 5-10 business days
Australia: 5-10 business days
UK: 5-10 business days
Canada: 5-15 business days
Rest of World: 10-20 business days
Please note that these shipping times are just an estimate, in most cases customer will receive their orders before these timeframes, in some cases delivery can take longer.
Average delivery time is used as a guide for delivery. Please track your order via the tracking link provided or our own tracking system, located on our website. All orders are dispatched within 24 hours from our warehouse. On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact your local delivery service to assist you.
All orders are dispatched same day from our warehouse in China.
Will I get a tracking number?
All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 7 business days for this tracking code to activate.
Please note: We cannot send to PO BOXES, please ensure a street address is supplied.
How can I track my order?
Please allow up to 5 business days for the tracking code to activate.
Please use the tracking link provided on the shipping confirmation email to track your order. You can also track your parcel by entering your tracking code into your local delivery couriers track and trace system.
Order tracking - Marked as delivered but cannot locate parcel:
If your order has been marked as delivered but you cannot locate it please contact your local delivery service immediately. It is your responsibility to lodge a report with your local delivery service in this circumstance.
We do not process refunds for orders marked as delivered.
Order tracking - Marked as 'failed delivery attempt':
If your tracking is marked as a 'failed delivery attempt' it usually means they were unable to leave your parcel in a safe place, or were unable to deliver it.
This usually means you are required to collect your parcel from your local delivery service in a timely manner.
In this case we advise you to contact your local delivery service immediately.
Order tracking - Returned to sender:
If your order has been returned to sender we will re-send your order no more then once.
Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time, if they require you to do so
Order tracking - Awaiting collection:
If your tracking is marked as 'awaiting collection' it is your responsibility to collect it from your local delivery service.
If you have any questions or issues regarding this please contact your local delivery service immediately.
We do not process refunds for failure to collect your order.
Customs and taxes:
It is your responsibility to pay duties, customs and taxes. To find out if you will be charged for duties and taxes please refer to your local customs website.
I received a damaged or faulty item:
Whilst we hope this never happens, if you have received a faulty or damaged item upon delivery, please contact us immediately and we will happily replace it.
If you received a faulty product:
1. Email our customer service team at info@themidasco.com
2. Attach a photo of the faulty, unworn, item received within 7 days of the tracking marked as delivered
Please note: This policy specifically applies to faulty or damaged items received on arrival, that are unworn and within 7 days of the parcel being marked as delivered by the local courier service. This policy does not extend to items after being worn or after this time period. An item is not determined to be faulty if damaged in the course of being worn.
I received the wrong items:
Sorry about that! If we accidentally sent you the wrong order or item(s) please email our customer service team at info@themidasco.com immediately. Please include your order details and an image of the entire order with its original shipping label and packaging.
